Frequently Asked Questions
Everything you need to know about your Tomtoc gear and orders.
What devices are compatible with Tomtoc sleeves and cases?
Our products are precision-engineered for a wide range of devices, including MacBook Air/Pro, iPad Pro, Nintendo Switch, and various Windows laptops. Please check the 'Dimensions' section on each product page to ensure a perfect fit for your specific model.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-15 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition and packaging within 30 days of delivery for a full refund or exchange.
Does Tomtoc offer a warranty on electronics accessories?
Yes, we provide a 12-month worry-free warranty on all our products covering manufacturing defects. You can extend this warranty by an additional 12 months by registering your product on our official website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Are Tomtoc bags and sleeves water-resistant?
Most of our sleeves and backpacks are made with water-resistant Cordura fabric and feature YKK waterproof zippers to protect your electronics from spills and light rain.