Returns & Exchanges
At tomtoc, we stand by the quality of our protective gear and offer a 30-day window for returns or exchanges on all items in original condition. We aim to ensure your electronic devices are perfectly protected, providing a seamless process if your purchase isn't the right fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack Your Items
Securely place the item in its original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Receive Refund or Exchange
After our warehouse inspects the returned item, your refund will be processed to your original payment method or your replacement will be shipped within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing